4 Steps to Implementing a Social CRM Strategy

Scott Heiser+

By Marcela De Vivo Are you using social media to improve your customer service? Is your current Customer Relationship Management process inefficient? A fine-tuned social customer service strategy increases customer engagement. In this article I’ll share four easy steps for developing a social CRM strategy. Why a Social Media CRM Strategy? Just about everybody uses social media in their […]This post 4 Steps to Implementing a Social CRM Strategy first appeared on Social Media Examiner.Social Media Examiner – Your Guide to the Social Media Jungle …read more

Source: Social Medial Marketing

    

For the last 30 years, Scott has been translating “tech-speak” into regular everyday English for small business owners at every age level, on every skill level and at every income level on computer technology. Scott’s vision for education, evangelism, entrepreneurialism, and empowering small business owners is apparent when you meet him. He prides himself on being “the resource”, and will share everything he knows about being an entrepreneur, starting a business and Internet technology with anyone who asks.