4 Steps to Implementing a Social CRM Strategy
Scott Heiser+
By Marcela De Vivo Are you using social media to improve your customer service? Is your current Customer Relationship Management process inefficient? A fine-tuned social customer service strategy increases customer engagement. In this article I’ll share four easy steps for developing a social CRM strategy. Why a Social Media CRM Strategy? Just about everybody uses social media in their […]This post 4 Steps to Implementing a Social CRM Strategy first appeared on Social Media Examiner.Social Media Examiner – Your Guide to the Social Media Jungle …read more
Source: Social Medial Marketing